FAQs

ORDERS

• Do you ship outside of the U.S?
• How do I find my order history?
• What is the status of my order?
• Where does my order ship from?

SHIPPING

• Does Kinco Offer Local Pickup or Delivery Services?
• How Can I Save Money with Free Shipping? Can Free Shipping Be Combined with Other Offers?
• What Should I Expect with Shipping Delays?
• Can I Make Changes or Cancel My Order After It’s Been Placed?
• How Can I Track My Kinco Order?
• Can Kinco Ship to a Military Base?

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RETURNS & WARRANTY

• How long do I have to request a return?
• How do I submit a return request?
• How do I ship my return?
• How long do returns take to process?
• How do I get my return refund?
• What qualifies as a warranty claim?

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HOW TO BUY

• Can I buy direct from Kinco®?
• Does my local retailer carry Kinco® products?
• Where can I buy Kinco® products?
• I’m looking for a particular glove style, can you tell me where to find it?
• What if I'm interested in becoming a Reseller?
• Do you still have the Ski Resorts & Patrol Program?

NEW & POTENTIAL PARTNERS IN BUSINESS

• How do I Become a Dealer?

OTHER

• Promotions & Sale Exclusions
• Golden Ticket Contest Rules
• Do you offer donations and/or sponsorships?
• Can you help me find a glove for my particular activity or task?
• I have an idea and I want to tell Kinco® about it!
• Can I use your logo?