If you have purchased a product and encountered a defect please contact the place of purchase for a credit or an exchange.
If that option is not available to you, you can contact us directly to submit a Defective Claim.
We will need you provide us with PROOF OF PURCHASE or COPY OF A RECEIPT, DESCRIPTION OF THE DEFECT, & A PICTURE OF THE DEFECT. Upon review of your submission we will notify you if we are able to send you a replacement product.
And now the fine print... "Please note that defects do not include damage caused by accident, improper care, negligence, normal wear & tear, or the natural breakdown of materials over extended time and use."